Refund policy

Last Updated: {{31/01/2026}}

At Formella.in, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which returns, replacements, and refunds are accepted.

Due to the nature of dermatology, skincare, and personal care products, certain restrictions apply for safety and hygiene reasons.

1. Eligibility for Returns

Returns or replacements are accepted only under the following conditions:

  • Product delivered is damaged, leaking, or tampered

  • Product delivered is incorrect (wrong item or variant)

  • Product delivered is expired

To be eligible, the issue must be reported within 24 hours of delivery along with clear images or videos of the product and packaging.

2. Non-Returnable & Non-Refundable Items

For safety, hygiene, and regulatory reasons, the following items are not eligible for return or refund:

  • Opened or used products

  • Products with broken seals or altered packaging

  • Prescription-based medicines or dermatology products

  • Products damaged due to misuse or improper storage by the customer

  • Items marked as "Non-Returnable" on the product page

3. Return Process

To initiate a return request:

  1. Email us at support@formella.in within 24 hours of delivery

  2. Share your Order ID, reason for return, and supporting images/videos

  3. Our team will review the request and respond within 2–3 business days

If approved, we will arrange a reverse pickup or provide return instructions.

4. Refunds

Once the returned product is received and inspected, refunds will be processed as follows:

  • Prepaid Orders: Refunds will be credited to the original payment method within 5–7 business days

  • Cash on Delivery (COD) Orders: Refunds will be processed via bank transfer or store credit (as applicable)

Refund timelines may vary depending on your bank or payment provider.

5. Replacement Policy

In eligible cases, we may offer a replacement instead of a refund, subject to product availability.

Replacements will be shipped after the returned product has been picked up or verified.

6. Cancellation Policy

Orders can be cancelled only before shipment.

Once an order has been shipped, it cannot be cancelled.

To request cancellation, please contact us immediately at support@formella.in with your Order ID.

7. Late or Missing Refunds

If you have not received your refund within the stated time:

  • Check your bank account again

  • Contact your payment provider or bank

  • If the issue persists, contact us at support@formella.in

8. Limitation of Liability

Formella.in reserves the right to refuse returns or refunds if the request does not meet the conditions outlined in this policy.

Our decision on returns and refunds shall be final and binding.

9. Contact Information

For questions related to returns or refunds, contact us at:

Email: support@formella.in
Website: https://www.formella.in