Terms of service
Last Updated: {{31/01/2026}}
Welcome to Formella.in (the “Site”), operated by Formella (“we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website, products, and services, including purchases made through our Shopify-powered platform. By visiting our Site or purchasing from us, you agree to be bound by these Terms.
If you do not agree to all of the Terms, you may not access the website or use any services.
1. Online Store Terms
By agreeing to these Terms, you represent that you are at least the age of majority in your state or country of residence, or that you have given consent for any minor dependents to use this Site.
You may not use our products for any illegal or unauthorized purpose, nor violate any laws in your jurisdiction (including but not limited to copyright laws).
Any breach of these Terms will result in an immediate termination of your services.
2. General Conditions
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding credit card information) may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.
3. Products & Services (Dermatology and Skincare Products)
Formella.in offers dermatology and skincare-related products. Product descriptions, images, and information are provided for general informational purposes only and are not intended as medical advice.
Results may vary from person to person. We recommend consulting a qualified dermatologist or healthcare professional before using any dermatological or prescription-related products.
We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction.
4. Accuracy of Information
We are not responsible if information made available on this Site is not accurate, complete, or current. The material on this Site is provided for general information only and should not be relied upon as the sole basis for making decisions.
We reserve the right to modify the contents of this Site at any time.
5. Pricing & Payments
All prices are listed in INR (₹) unless stated otherwise and are subject to change without notice.
We reserve the right to refuse or cancel any order placed with us. In the event of a change or cancellation, we may attempt to notify you using the contact details provided at the time of order.
Payments are processed securely through third-party payment gateways integrated with Shopify.
6. Shipping & Delivery
Shipping timelines provided are estimates and may vary due to location, courier delays, or unforeseen circumstances.
Formella.in shall not be liable for delays caused by third-party logistics partners.
7. Returns, Refunds & Cancellations
Our return and refund policy is available on a separate page and forms an integral part of these Terms.
Certain products, including opened, used, or prescription-based dermatology items, may not be eligible for return due to hygiene and safety reasons.
8. Intellectual Property
All content on this Site, including text, graphics, logos, images, and software, is the property of Formella or its content suppliers and is protected by applicable intellectual property laws.
Unauthorized use of any content from this Site is strictly prohibited.
9. Third-Party Links
Certain content, products, or services available via our Service may include materials from third parties.
We are not responsible for examining or evaluating the content or accuracy of third-party websites and shall not be liable for any harm or damages related to third-party products or services.
10. User Comments & Feedback
If you submit comments, feedback, or suggestions, you agree that we may use them without restriction or compensation.
We reserve the right to remove content that we determine to be unlawful, offensive, or in violation of these Terms.
11. Limitation of Liability
Formella.in shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of our Service or products.
All products are provided “as is” and “as available.” Use of dermatology and skincare products is at your own risk.
12. Indemnification
You agree to indemnify, defend, and hold harmless Formella and its affiliates from any claim arising out of your breach of these Terms or violation of any law.
13. Termination
We may terminate or suspend your access to the Service at any time without notice if you fail to comply with these Terms.
14. Governing Law
These Terms shall be governed by and construed in accordance with the laws of India.
15. Changes to Terms of Service
We reserve the right to update or change these Terms at any time. Changes will be effective immediately upon posting on the Site.
16. Contact Information
For questions about these Terms, please contact us at:
Email: support@formella.in
Website: https://www.formella.in