Shipping policy

Last Updated: {{31/01/2026}}

Thank you for shopping with Formella.in. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from our website.

1. Order Processing Time

All orders placed on Formella.in are processed within 1–3 business days (excluding Sundays and public holidays).

Orders placed after cut-off time or on non-working days will be processed on the next business day.

In case of prescription-based products, order processing may begin only after successful verification of the prescription (if applicable).

2. Shipping Locations

We currently ship across India.

At this time, we do not offer international shipping.

3. Shipping Charges

Shipping charges, if applicable, will be clearly displayed at checkout before payment.

We may offer free shipping on select products, promotional offers, or minimum order values, which will be communicated on the website.

4. Estimated Delivery Time

Delivery timelines depend on your location and courier partner availability:

  • Metro Cities: 3–5 business days

  • Non-Metro Cities: 3–8 business days

  • Remote Areas: 5–10 business days

These timelines are estimates and may vary due to external factors such as weather conditions, logistics delays, or regional restrictions.

5. Shipping Partners

We work with trusted third-party courier and logistics partners to ensure safe and timely delivery of your orders.

Once your order is shipped, tracking details will be shared via email or SMS.

6. Delays in Delivery

Formella.in shall not be held responsible for delays caused by:

  • Courier partner delays

  • Incorrect or incomplete delivery address

  • Natural calamities or unforeseen circumstances

  • Government regulations or lockdowns

However, we will make reasonable efforts to assist you in tracking and resolving delivery issues.

7. Incorrect or Incomplete Address

Please ensure that your shipping address and contact details are accurate at the time of placing the order.

Formella.in will not be responsible for non-delivery or delayed delivery due to incorrect or incomplete address information provided by the customer.

Any additional shipping costs incurred due to address correction or re-delivery shall be borne by the customer.

8. Damaged or Missing Products

If your order arrives damaged, tampered with, or incomplete, please contact us within 24 hours of delivery with supporting images or videos.

We will review the issue and take appropriate action as per our Return & Refund Policy.

9. Order Tracking

Once your order has been dispatched, you will receive a tracking link via email or SMS to monitor the delivery status of your shipment.

10. Contact Us

For any shipping-related queries, please contact us at:

Email: support@formella.in
Website: https://www.formella.in